#1 International Best-Seller

The Book You've Been Waiting For!

Insider Secrets About Automobile Ownership, Car Maintenance and Road Safety

Discover car secrets from an automobile expert, Shahe Koulloukian. Follow him behind garage doors as he shares decades of important car wisdom and industry insights with a down-to-earth approach.

[ CONFIDENTIAL ]

Secrets you will learn in this book

  • Should you buy, lease, or trade a vehicle

  • How to negotiate and avoid sales pitfalls

  • What to do when facing expensive repairs

  • How to easily save money on gas

  • Why oil change coupons might be rip-offs

  • Is your mechanic honest?

  • What you should do before hitting the road

[ CONFIDENTIAL ]

This book will increase your car IQ with important knowledge. It will calm your fears, increase your safety, lower your repair bills, and protect the value of your asset.

Section 1: Ownership

The ownership section covers the period during which you begin owning your car, and accepting the responsibilities related to that. This also includes determining how you are going to use the car and which features are important to you. It is critical to select a vehicle that fits your needs and budget as well as your lifestyle.

  • CHAPTER 1: OWN YOUR CAR LIKE A BOSS
    - EMOTION VS LOGIC
    - BEYOND SHINY AND NEW
    - UNVEILING YOUR CAR'S TRUE BIRTHDAY
    - THE INTERSECTION BETWEEN NEEDS AND WANTS

  • CHAPTER 2: THE JOURNEY OF SELLING AND BUYING YOUR CAR
    - PARTING IS SUCH SWEET SORROW LOVE AT FIRST SIGHT
    - THE TCO FORMULA
    - DON'T LET EMOTIONS BUY YOUR NEXT CAR
    - QUESTIONS YOU SHOULD ASK BEFORE BUYING
    - FROM DREAM CAR TO RESALE NIGHTMARE

  • CHAPTER 3: NEGOTIATING LIKE A WOLF
    - WHAT IS YOUR USED CAR WORTH?
    - PERFECTION PURSUIT OR PREOWNED PURCHASE?
    - NEGOTIATING TACTICS
    - NEGATIVE EQUITY ARITHMETIC SMOKE AND MIRRORS
    - FROM AN OIL CHANGE TO A NEW CAR
    - USED CAR SCAMS SECURITY TACTICS FOR TRANSACTIONS

  • CHAPTER 4: SHOULD I BUY, LEASE OR KEEP MY CAR?
    - WHY LEASING MAKES SENSE IN SOME SITUATIONS
    - LEASE WISE, WARRANTY FOOLISH
    - A CAR IS NOT AN INVESTMENT
    - SOMETIMES A CAR IS MORE THAN A CAR
    - UNDERSTANDING FINANCIAL FUNDAMENTALS

  • CHAPTER 5: SHOULD I DRIVE ELECTRIC?
    - NAVIGATING CHOICES FOR A GREENER FUTURE
    - THE TRUE BENEFITS OF DRIVING ELECTRIC
    - CLIMATE PITFALLS OF EV BATTERIES
    - WILL YOUR EV BECOME A PAPERWEIGHT?
    - ELECTRIFYING DIVERSIONS: WHAT COMES AFTER EV?

  • CHAPTER 6: UNDERSTANDING FUEL ECONOMY
    - GASOLINE WISDOM
    - THE POWER OF BEING “TANK FULL”

  • CHAPTER 7: UNDERSTANDING CAR INSURANCE
    - THE AUTO INSURANCE MATRIX
    - CREATIVE WAYS TO PROTECT YOUR CAR
    - BEST KEPT SECRETS OF INSURANCE COVERAGE

Section 2: Car Maintenance

The safety section covers your responsibilities, for both your own and other people’s safety, while driving your car. This includes performing regular safety checks. It also entails embracing preventive measures such as following traffic laws, avoiding distractions, and driving defensively.

  • CHAPTER 8: EMPOWERING OWNERSHIP

    - WHAT IT MEANS TO OWN AND MAINTAIN A CAR
    - DEFINING YOUR MAINTENANCE DUTIES
    - VROOM OR GLOOM?
    - LEARN, FIX, DRIVE, AND SMILE

  • CHAPTER 9: WARNING LIGHTS
    - CRACKING THE LEXICON OF WARNING LIGHTS

  • CHAPTER 10: FINDING AN HONEST MECHANIC
    - REPAIR SHOP BEHAVIOR INSIGHTS
    - THE CONSUMER SIDE OF REPAIR SHOP COUNTERS
    - THE LANGUAGE OF AUTO REPAIR
    - BEFORE SAYING “I DO” TO YOUR MECHANIC
    - FROM THE GARAGE SIDE OF THE COUNTER
    - REV UP LOYALTY: A LOVE AFFAIR WITH SHOPS
    - UNDERSTANDING SHOP MENTALITY

  • CHAPTER 11: THE NUTS AND BOLTS OF A REPAIR SHOP
    - THE TRUTH ABOUT AUTO REPAIR SHOPS
    - WHAT HAPPENS BEHIND GARAGE DOORS
    - DRIVING ON THE ROAD OF INTEGRITY

  • CHAPTER 12: AUTO REPAIR SINS, RACKETS, AND SCAMS
    - THE COSTLY LITTLE WHITE LIES
    - DECODING COMMON MAINTENANCE SINS
    - MASTERING AUTO SERVICE OFFERINGS
    - OUTSMARTING AUTO REPAIR RACKETS
    - SNEAKY REPAIR SHOP SALES TACTICS
    - WINDSHIELD REPAIR AND REPLACEMENT SCAMS

  • CHAPTER 13: THE VERY BASICS OF CAR MAINTENANCE
    - THE HOLY TRINITY: AIR FILTERS, OIL, AND BRAKES
    - HEADLIGHT ALIGNMENT
    - THE BATTERY CONUNDRUM
    - ODORS SPEAK LOUDER THAN ENGINES

  • CHAPTER 14: THE TRADE-OFFS TO SHINE SMART
    - CAR CLEANING FACTS YOU NEED TO KNOW
    - SECRETS BEHIND EFFECTIVE DETAILING
    - BIDDING FAREWELL TO DROPLET DRAMA

  • CHAPTER 15: TIRE SECRETS
    - TREADING WISELY
    - HOW TO EXTEND TIRE LIFE
    - THE SHELF LIFE OF TIRES
    - MORE SECRETS ABOUT TIRES

Section 3: Road Safety

The safety section covers your responsibilities, for both your own and other people’s safety, while driving your car. This includes performing regular safety checks. It also entails embracing preventive measures such as following traffic laws, avoiding distractions, and driving defensively.

  • CHAPTER 16: DRIVE SMARTER NOT HARDER
    - LIFE IN THE FAST LANE
    - BREAKING BAD HABITS
    - DO YOU TANGO OR WALTZ WHEN MERGING?

  • CHAPTER 17: DEFENSIVE DRIVING
    - PERFECT THE REFLECTION IN THE MIRROR
    - PREVENTION SKILLS TO MASTER THE ROAD
    - EMBRACING MOTHER NATURE’S MOOD SWINGS
    - AVOIDING UNCLE DING AND COUSIN DENT

  • CHAPTER 18: ADAPTING TO ROAD CONDITIONS
    - EASING ROAD ANXIETY
    - CONQUERING HAZARDS OF THE ROAD
    - I CAN SEE CLEARLY NOW

  • CHAPTER 19: PLANNING A ROAD TRIP
    - THE THREE P’S OF A PERFECT ROAD TRIP
    - BE AN EPIC ROAD TRIP MAESTRO  

  • CHAPTER 20: COLLISIONS AND EMERGENCIES
    - CRASHOLOGY 101: DEMYSTIFYING CAR COLLISIONS
    - THE PHYSICS OF COLLISION: ENERGY AND FORCE
    - TOP CAUSES OF ROADSIDE EMERGENCIES
    - YES, MY DEER, NATURE CAN BE SURPRISING
    - WHAT TO DO WHEN AN EMERGENCY HAPPENS
    - STEERING THROUGH THE COLLISION REPAIR JUNGLE  

  • CHAPTER 21: EMPOWERING TEEN DRIVERS
    - GETTING EMPOWERED TOGETHER
    - SAFE PASSENGERS INCREASE SAFE JOURNEYS

  • CHAPTER 22: KEEPING YOU AND YOUR CAR SAFE
    - IN A DEN OF THIEVES
    - PROACTIVE WAYS TO SAFEGUARD YOUR VEHICLE
    - LOCKED, SHOCKED, AND STOLEN
    - WHEN YOUR RIDE VANISHES INTO THIN AIR
    - IS YOUR CAR A CERTIFIED INFORMANT?

Meet The Author

Shahe Koulloukian

Shahe [SHA-HAY] Koulloukian is an automotive TV spokesman and sought-after guest on television shows. He has a deep passion not just for cars but for the individuals who drive them.

Frequently delivering captivating lectures at community and state colleges nationwide, Shahe is considered to be a walking automotive encyclopedia. He enjoys sharing his profound insights to build an empowered car ownership culture. Shahe is also an outstanding mentor committed to supporting clients using his four decades of experience as an automotive master technician.

Since opening Mazvo Car Care Center, in Phoenix, Arizona, in 1995, it has become known as the Mayo Clinic of auto repair. Shahe is passionate about educating car owners about responsibility, fundamental knowledge, and accountability. Evidence of his commitment to upholding industry ethics while steering car owners toward responsible care practices earned him the reputation of Ethics Guru. This has been recognized in the community through four consecutive nominations for the Better Business Bureau's Torch Awards for Ethics.


“... I live in a big city with lots of automobile experts, but when I want one to guest on my television program, I only want to talk to Shahe. Even more personally, when I need information about our family cars, I only want to talk to Shahe. Buying or selling a car, repairing a car, trading in a car…first I talk to Shahe. Actually, I don’t have to talk to Shahe quite as often because all I have to do now is read this book… you too, your wife and most especially your kids.”

—Pat McMahon Hall of Fame Broadcaster

[ CONFIDENTIAL ]

Praise for Car Confidential

“I must admit that I am your typical car owner. I love my vehicles, but I really don’t know enough about what’s going on under the hood to know if I am being ripped off or not during maintenance or other issues. Okay, I’ll say it, I’m naïve and ignorant. BUT… after reading this incredible book Car Confidential I really feel ‘in the know.’ Shahe Koulloukian is the perfect INSIDER to educate and enlighten a car owner like me. His knowledge and experience are to be TOTALLY trusted! He also wrote this book in a style and manner with easy and understandable terms that spoke to me. His awareness of buying vehicles, maintaining them, and keeping us safe in them is definitely remarkable. I highly recommend this book to EVERYONE! Our relationship with our cars is an important one in our lives. Shahe ‘has our back’! Let him educate and inspire you like he did me.”

—Glenn Scarpelli
Actor, best known for One Day at a Time,

CEO and Host, Sedona NOW TV

“Shahe Koulloukian is the rarest of individuals…he’s a mechanic you trust!!! There’s no smoke, no mirrors, no hidden fees. What he does, better than any mechanic I’ve ever encountered is give you ‘truthful options,’ then works with you to make the best decision for YOU. So, when he writes a book that will empower you to be a better car owner, you don’t just buy Car Confidential for yourself… you purchase it for everyone you know that has a car!!!”
—Segun Oduolowu
Entertainment Journalist on NBC Access Live, Today Show and current Host of Boston Globe Today

“Car Confidential is written with the exact same care and thoroughness that my vehicles and I have experienced every time I have visited Shahe at Mazvo Auto. The content reflects the admirable authenticity and honesty much needed in an industry that many don’t trust, but you can always find with Shahe.”
—Brett Labit
Founder and CEO of Tribe Up

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